TERMS AND CONDITIONS

In the contract below ‘I’ refers (the hirer) : ‘Herne Bay Paddle Co. Ltd’ refers (the company)

 

INSURANCE INFORMATION

Herne Bay Paddle Co. Ltd is a responsible hirer of water based equipment and we value our customers' safety as our No1 priority.

 

Herne Bay Paddle Co. Ltd carries specialist Stand Up Paddleboard and Kayak hire Public Liability Insurance up to £3,000,000. This means that if customers have an accident on our boards and/or damage someone else’s equipment, our insurance can pay up to £3,000,000 in costs whilst the boards are under hire.

Some customers might like to further insure themselves personally for Public Liability should they wish to for further peace of mind and we recommend this company for easy online Personal Public Liability Insurance for SUP Hire.  SUPINSURE.COM

Our equipment is also insured for Loss, damage and theft. Under UK Law, the equipment can only be insured once and we have done this already.  Should the equipment be lost, damaged beyond reasonable repair or stolen whilst under the HIRE AGREEMENT PERIOD, customers will be charged a maximum of £300 per event, and any claims would be made under Herne Bay Paddle Co. insurance policy.

If customers require full details of our insurance policy, we are happy to supply them if you CONTACT US

 

LOSS & DAMAGE

I shall be responsible for any loss or damage to the SUP board, kayak and / or related accessories for any reason whatsoever. In the event of equipment malfunction or failure becoming apparent during the period of hire, I will return it immediately or notify Herne Bay Paddle Co. Ltd. I acknowledge that no repairs of any kind are to be made to the SUP Board, kayak or accessories without the prior consent of Herne Bay Paddle Co. Ltd. In no event shall Herne Bay Paddle Co. Ltd. be responsible for any expenditure, inconvenience or loss incurred by me. 

 

RETURN OF GOODS

I agree to pay any damages suffered to any equipment. Fees applicable for the late return of rental boards and equipment (equivalent to hourly rate). There are no refunds on early returns.

 

Cancellations and refunds

In the event of a cancellation at the request of the customer;

Herne Bay Paddle Co. refunds:

100% with over 1 weeks notice.

50% within 1 weeks notice.

No refund within 48 hours notice.

 

Customers with bookings that are unable to be fulfilled due to poor weather or official red or yellow warning flags displayed by the Environment Agency shall have the option to:

re-book the Hire for another date to be agreed with the Hirer; or receive a full refund of the Hire Fees.

 

These Terms and Conditions shall be governed by the laws of England and Wales. Any dispute between the Parties relating to these Terms and Conditions shall fall within the jurisdiction of the courts of England and Wales.